At Midas, we will always do right by you and your car - and help keep
you safely on the road
"we will always do right by you and your car" -pledge
FELDMAN ALAN D
(Last) (First) (Middle)
MIDAS, INC., 1300 ARLINGTON HEIGHTS ROAD
(Street)
ITASCA IL 60143
Chairman, CEO & President
2/16/09
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expertise, value and responsiveness you expect... every time you visit
us.
We believe that auto care should be a hassle-free experience. For over
50 years, we have built trusted customer relationships based on Midas
reliability and professional service. And because we know that quality
parts and services are important to you, we stand behind them with our
guarantees.
In fact, we guarantee* all our work. And, we're known for our
lifetime-guaranteed brake pads, shoes, mufflers and shocks and
struts*. Our lifetime guarantee is valid for as long as you own your
car.
Yes, we are a company on the move, motivated by the values that have
made us a success: trust, service, reliability and the famous
"Customer First" commitment that built the Midas brand.
2/16/09
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Midas International Corporation
1300 Arlington Heights Road
Itasca, IL 60143
(800) 365-0007
they will send me a letter saying so.
2/16/09
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came to your house and broke a mirror
2/16/09
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(Indianapolis, IN)
22 E. Washington St., Ste. 200
Indianapolis, IN 46204-3584
Phone: (317)488-2222
Fax: (317)488-2224
Email: info@indybbb.org
Web: http://www.indybbb.org
3/10/09
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CEO Midas Muffler
Itaska IL 60143
Recently I went to Midas for a free brake inspection on my 1988 *ol*o.
While my car was being inspeced, my master cylinder broke. I was
charged $250 to replace it.
This was aboe and beyond the $500 estimate I was gi*en for fixing my
brakes. I had declined the repair, since the price seemed high, and
was only there for the free inspection. I later had the needed work -
replacing front and back pads - done for $130.00. That machanic said
my rear rotors were fine and did not need replacing. This was on a car
I bought for $700.
I object to being charged $250 for a free brake inspection. The master
cylinder was not broken when I brought it there, or when they
inspected it, but only broke when they put it back together. I am not
claiming they broke it on purpose.
That master cylinder has worked fine 24 hours a day since 1988, and
for 150,000 miles. The odds are highly against it breaking by itself
while it just happened to be in your shop. It broke because of whateer
your employees did or didn't do to it.
I am claiming that I should not be responsible if something breaks
while it is in your custody and control for a free brake inspection.
This happened o*er the weekend when the home office was closed.
On Monday I called you customer ser*ice line. At first the
representati*e understood my problem. She said "if I come to your
house and break a mirror, you shouldn't be responsible for that." But
after she talked to the local franchise, she wouldn't help me resol*e
the problem and was not willing to refund or adjust the $250 I was
charged for a free inspection. I asked her to send me a letter
documenting the company's position,and she said she would. Two weeks
later, I ha*e not gotten the letter.
In coming to Midas, I relied on your reputation for quality, honesty,
fairness, and free brake inspections.
Your company pledge is
> Midas is committed to earning your trust by providing you with the
> expertise, value and responsiveness you expect... every time you visit
> us.
>
> We believe that auto care should be a hassle-free experience. For over
> 50 years, we have built trusted customer relationships based on Midas
> reliability and professional service. And because we know that quality
> parts and services are important to you, we stand behind them with our
> guarantees.
>
> made us a success: trust, service, reliability and the famous
> "Customer First" commitment that built the Midas brand.
has been handled,a nd whether or not you feel I should ha*e to pay
$250 for a free brake inspection.
Sincerely,
Robbin Stewart
Box 29164 Cumberland In 46229 gtbear@gmail.com.
cc: BBB.